FAQs

If you do not receive your temporary password within a few minutes, please check your spam or junk folder. If it is not there, contact the JustFuel.com support team, and we will help you reset your login credentials quickly.

Our minimum delivery amount for heating oil is typically 100 gallons. If you require less due to tank size or other circumstances, please contact customer support and we will do our best to accommodate your needs.

JustFuel.com accepts major credit cards including Visa, MasterCard, Discover, and American Express, as well as cash and money orders. Payment is made securely online when you place your order, or directly to the driver if paying by cash or money order. You only pay for the actual gallons delivered to your tank.

We offer a simple online ordering process, transparent pricing, and fast local service from a team that understands the importance of keeping your power on.

Most deliveries are completed within 24 to 48 hours under normal conditions. Delivery times may vary depending on order volume, weather, or access issues, but our team always works to deliver as quickly and safely as possible.

Our prices are updated daily on JustFuel.com to reflect the most accurate fuel rates in your area. Simply enter your ZIP code on our website to see the current per-gallon price before placing your order.

Your credit card is charged at the time you place your order. If your tank cannot take the full number of gallons ordered, we automatically adjust the charge to reflect the actual amount delivered.

There are no hidden fees. In some cases, a small surcharge may apply for orders below the minimum delivery amount or for emergency service. All applicable taxes are clearly displayed before checkout.

No. Once you place your order, your price per gallon is locked in at that rate, even if market prices rise before delivery.

Yes. Emergency delivery is available in select areas for customers who are out of fuel or nearly empty. A small service fee may apply for expedited delivery.

If you are out of oil, place an emergency order through JustFuel.com immediately. After delivery, you may need to restart or prime your heating system. If you are not comfortable doing this, contact a licensed HVAC technician.

A “Prime and Start” is the process of removing air from your oil lines and restarting your heating system after running out of fuel. While JustFuel.com does not perform this service, a licensed technician can easily complete it for you after delivery.

In most cases, you do not need to be home. As long as our driver has safe access to your fill location, we can complete the delivery without you being present. For first-time deliveries, we may need to confirm access before arrival.

Your driver will stop filling once your tank reaches its safe usable capacity to prevent overflow. You will only be charged for the actual number of gallons delivered.

This can happen when the tank is smaller than expected, or if there is residual fuel remaining. Our system automatically updates your invoice to reflect the actual gallons delivered.

JustFuel.com uses advanced encryption technology and secure payment processing to protect your personal and financial data. Your information is never stored on our servers or shared with third parties.

This refers to standard delivery conditions without extreme weather, road closures, or access issues. During storms or high-demand periods, delivery times may vary slightly, but we always strive for timely service.

Click “Forgot Password” on the login page and follow the prompts to reset your password. If you do not receive the reset email within a few minutes, check your spam folder or contact our customer support team for assistance.

Once an order is confirmed and routed for delivery, it cannot be canceled because fuel allocation and logistics are immediately scheduled. If you have questions about an order you recently placed, please contact customer service as soon as possible.